Cepsa Comercial Petróleo, S.A.U. is not a member of any alternative dispute resolution entity of those accredited by the competent authority and included in a national list of accredited entities drawn up by the Spanish Agency for Consumer Affairs, Food Safety and Nutrition and in the list of accredited entities of the European Commission. Notwithstanding the foregoing, if the Customer is interested in going to an alternative dispute resolution entity in the field of consumer affairs, he can consult the accredited entities in Spain on the European Union online dispute resolution platform

https://ec.europa.eu/consumers or through the Marketer, who will provide the Customer with the accredited entities in Spain for this purpose through its customer service (atencionweb@cepsa.com) and the Cepsa website.